- Passionate about learning and organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction.
Education
Bachelor's degree
Mechanical Engineering
National Technical University of Ukraine "Igor Sikorsky
Kyiv Polytechnic Institute"
(Sep 2017 - Ongoing)
Languages
Turkish (Native)
English (Advanced)
Russian (Intermediate)
Skills
Active learning
Problem solving
Teamwork
Active Listening
Sales
Employment
Genesis Tech, Customer Service Agent (Oct 2021 - Oct 2022)
- Responded to 100+ emails a day, solving any issues, assisting clients with any questions, processing refunds and offering personalized responses.
- Worked on team projects for new products and services available to clients.
- Assisted customer inquiries, issues and concerns by providing relevant information in English mainly.
- Zendesk phone calls.
- Zendesk formal emailing.
- Zendesk live chat.
LTD, Translator (Jan 2020 - Jun 2020)
- Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding. Reviewed final works to spot and correct errors in punctuation, grammar and translation. Translations done in:
- English
- Russian
- Turkish