ALEYNA KARAY

Multilingual Customer Support, Sales, and CRM professional with experience working in international and remote environments. Skilled in customer communication, ticket management, e-commerce operations, and multilingual client support across English, Turkish, and Russian languages. Experienced with CRM and support platforms including Zendesk, Freshdesk, Zoho CRM, QCRM, and Zammad. Proven ability to adapt quickly to different projects, maintain customer satisfaction, and support fast-paced operational workflows.

Education

Bachelor’s Degree

Mechanical Engineering
National Technical University of Ukraine "Igor Sikorsky Kyiv Polytechnic Institute"
(Sep 2017 – 2023)

Technical Skills

Zendesk
Freshdesk
Zoho CRM
QCRM
Zammad
SolidGate
Shopify
Etsy Seller Platform
Ticket Management Systems
Google Workspace
Microsoft Office
Email & Live Chat Support

Professional Skills

Customer Relationship Management
Customer Support Operations
E-commerce Support
Multilingual Communication
Cross-functional Collaboration
Conflict Resolution
Problem Solving
Remote Team Collaboration
Sales Communication
Client Relationship Management

Certifications

Customer Service Training
Effective Communication Techniques Training
Stress Management Training
Spoken English Course

Languages

Turkish — Native
English — Advanced
Russian — Intermediate

Professional Experience

SupportYourApp, Customer Support Specialist (Dec 2022 – Present)

  • Supported multiple international software and customer service projects in remote work environments.
  • Managed customer inquiries through email, live chat, and ticketing systems.
  • Worked with CRM and support platforms including Zendesk, Freshdesk, Zoho CRM, QCRM.
  • Assisted users with account-related, payment, technical, and operational issues.
  • Collaborated with project managers and internal teams to ensure timely issue resolution.
  • Maintained customer satisfaction through professional multi-channel communication.
  • Adapted quickly to different project requirements and workflows across multiple teams.
  • Supported e-commerce and platform-related operations using Shopify and Etsy systems.

Genesis Tech, Customer Service Agent (Oct 2021 – Oct 2022)

  • Managed high-volume customer inquiries through Zendesk email, phone, and live chat systems.
  • Assisted international customers in English by resolving account, refund, and platform-related issues.
  • Maintained customer satisfaction through personalized issue resolution and professional communication.
  • Worked on team projects for new products and services available to clients.
  • Handled multi-channel support while maintaining efficiency and response quality.
  • Assisted with customer operations and ticket management workflows.

International Financial Market Company, International Sales Representative (Sep 2020 – Sep 2021)

  • Managed communication with international clients in English.
  • Assisted clients throughout sales and follow-up processes in fast-paced environments.
  • Maintained client relationships and handled customer communication professionally.
  • Developed strong negotiation, persuasion, and multilingual communication skills.
  • Worked in target-driven environments while maintaining customer-focused communication.

LTD, Sales Manager & Translator (Jan 2020 – Jun 2020)

  • Managed communication with international clients in English and Turkish.
  • Assisted clients throughout sales and follow-up processes.
  • Maintained customer relationships and handled client communications in fast-paced environments.
  • Translated documents and communication materials between English, Russian, and Turkish.
  • Reviewed translations for accuracy, grammar, and clarity.
  • Developed strong communication, negotiation, and multilingual client management skills.

Cosmetic Company, Customer Support & Sales Representative (Sep 2018 – Feb 2019)

  • Assisted English and Turkish-speaking customers through email and live communication channels.
  • Managed customer inquiries, product-related questions, and order support processes.
  • Supported sales activities and maintained customer relationships.
  • Helped improve customer satisfaction through professional communication and issue resolution.
  • Worked in fast-paced customer-focused environments while handling multiple tasks simultaneously.

Freelance Translator (2019 – Present)

  • Provided freelance translation support for business-related documents and communications.
  • Translated content between English and Turkish for corporate use.
  • Assisted with written communication and localization tasks.

Ayhan Textile, Secretary (Mar 2017 – Aug 2017)

  • Managed email correspondence and office communications.
  • Recorded daily financial transactions and maintained payment records.
  • Assisted with office administration and inventory tracking.
  • Supported internal coordination and document organization.